Privacy Policy
Effective Date: January 15, 2025
At Metalloidx, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our investment community platform. We're committed to transparency and compliance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).
Information We Collect
We gather different types of information depending on how you use our platform. Some of this happens automatically, while other details you provide directly when creating an account or participating in our investment communities.
Personal Information You Provide
- Account details: name, email address, phone number, and mailing address
- Profile information: investment interests, experience level, and community preferences
- Communication data: messages sent through our platform, support inquiries, and feedback
- Financial preferences: investment goals and areas of interest (we don't collect banking or credit card information directly)
- Verification documents: identity confirmation for compliance purposes when required
Automatically Collected Information
When you visit metalloidx.info, our systems collect technical data that helps us maintain and improve the platform. This includes your IP address, browser type, device information, and pages you visit. We use cookies and similar tracking technologies to understand how people navigate our site.
How We Use Your Information
Everything we collect serves specific purposes related to running the platform and providing value to our community members. We don't sell your personal information to third parties, and we're careful about who gets access to it.
Primary Uses: Account management, community matching, platform communication, security monitoring, and service improvements based on usage patterns.
- Managing your account and providing access to investment community features
- Connecting you with relevant investment groups and discussion forums
- Sending platform updates, educational content, and community announcements
- Responding to your questions and providing customer support
- Detecting and preventing fraud or unauthorized access
- Analyzing platform usage to improve features and user experience
- Complying with legal obligations and regulatory requirements
Data Sharing and Disclosure
We limit data sharing to situations where it's necessary for platform operations or required by law. Your personal information stays within our control except in these specific circumstances.
Service Providers
We work with trusted companies that help us run the platform—hosting services, email providers, analytics tools, and security services. These partners only access the information needed to perform their specific functions and are contractually obligated to protect your data.
Legal Requirements
Sometimes we're legally required to disclose information. This happens when we receive valid court orders, subpoenas, or government requests. We may also share data to protect our rights, prevent fraud, or address security issues.
Business Transfers
If Metalloidx is acquired or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.
Your Rights Under Canadian Law
PIPEDA gives you specific rights regarding your personal information. We've built systems to help you exercise these rights easily.
| Right | What It Means |
|---|---|
| Access | Request a copy of all personal information we hold about you |
| Correction | Update or fix inaccurate information in your account |
| Deletion | Request removal of your data, subject to legal retention requirements |
| Withdrawal | Opt out of marketing communications or revoke consent for data processing |
| Portability | Receive your data in a structured, commonly used format |
To exercise any of these rights, contact us at help@metalloidx.info. We'll respond within 30 days and verify your identity before processing requests.
Data Security Measures
Protecting your information is a priority. We use industry-standard security practices, but no system is completely foolproof. Here's what we do to keep your data safe.
- Encryption of data in transit using TLS/SSL protocols
- Secure storage with encryption at rest for sensitive information
- Regular security audits and vulnerability assessments
- Access controls limiting who can view personal data internally
- Multi-factor authentication options for account security
- Continuous monitoring for suspicious activity and potential breaches
If a security incident affects your personal information, we'll notify you promptly and explain what happened, what we're doing about it, and steps you can take to protect yourself.
Data Retention and Deletion
We don't keep your information longer than necessary. Retention periods vary based on the type of data and legal requirements.
Active Accounts
While your account is active, we maintain your profile information, communication history, and usage data. You can update or delete most of this information directly through your account settings.
Closed Accounts
When you close your account, we delete or anonymize your personal information within 90 days. Some data must be retained longer for legal compliance—financial records, for example, are kept for seven years as required by Canadian tax law.
Backup copies of deleted data may persist in our systems for up to 60 additional days before being permanently removed. During this time, the data isn't accessible through normal operations.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and understand how people use the platform. You can control cookie settings through your browser, though some features may not work properly if you disable them.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like logging in and navigating pages
- Performance cookies: Help us understand which features are popular and where improvements are needed
- Functional cookies: Remember your preferences and settings between visits
We don't use advertising cookies or share cookie data with third-party advertisers. Analytics cookies help us improve the platform but don't identify you personally.
International Data Transfers
Your information is primarily stored on servers located in Canada. However, some service providers we work with operate internationally, which means your data might be processed in other countries.
When data leaves Canada, we ensure adequate protections are in place through contractual agreements that meet or exceed Canadian privacy standards. These agreements require service providers to handle your information according to PIPEDA requirements, regardless of where their servers are located.
Children's Privacy
Metalloidx is designed for adults interested in investment communities. We don't knowingly collect information from anyone under 18. If we discover that someone under 18 has created an account, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at help@metalloidx.info.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on the platform.
The "Effective Date" at the top of this policy shows when it was last updated. We encourage you to review this page periodically, especially before sharing sensitive information.
Third-Party Links
Our platform may contain links to external websites or resources. We're not responsible for the privacy practices of these third parties. When you click a link that takes you away from metalloidx.info, this privacy policy no longer applies.
We recommend reading the privacy policies of any external sites you visit, especially before providing personal information.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help. Reach out through any of these channels:
For formal privacy complaints or concerns about our compliance with PIPEDA, you may also contact the Office of the Privacy Commissioner of Canada.